Return Policy
RETURNS
Please make sure to read our return policy carefully if you need any help contact us by contact page.
You have 30 days after you receive your product to make a return at your own cost, there will be no restocking fees .Read conditions bellow:
CANCELLATION OF AN ORDER:
If you request a cancellation after your product has been shipped, we are sorry your request will not be considered.
We have a delay of 1 to 3 days to process your order, contact our customer service within this delay to cancel your order. Thank you for your understanding.
THE PRODUCT NEVER ARRIVED:
Our estimate of the shipping time is between 5-8 days in united states, and 5-8 to worldwide, not counting the preparation and shipping of the products which is between 1 to 3 days, so please if your products have not arrived within the time limit we set, your money will be entirely refunded.
DAMAGED ON ARRIVAL:
if your product arrived damaged, please take photos and videos and send them to our customer support at support@astonlift.com After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE:
You have 30 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.
CHANGE OF OPINION:
You have 30 days after receipt of your product to return it to us. if you want to process you need to contact us at support@astonlift.com we will send you a return address, please keep in mind that we only accept returns for products that are not used, washed and need to be in their original packaging.
EXCHANGE:
If you wish to exchange your product, you have 30 days after receiving it to do, so Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at support@astonlift.com to help you with the process.
WRONG PRODUCT:
If you received the wrong product, you have 30 days to return it to us at your expense and we will give you a 100% refund.
If you need help you can contact us at support@astonlift.com From Monday to Sunday 24/7.